Stock Availability Policy
At Rowe Networks our goal is to provide superior customer service. In order to provide the best stock availability for our customers we take particular care to forecast and stock popular and hard to get items to the best of our ability depending on the manufactures. We have also partnered with other distributors to be able to fulfill stock even when we are out, typically at no extra cost to the customer! Because of the ever changing availability through our extensive partner network we are unable to show live stock on the website at this time. To check if a product you would like to order is in stock please contact us at sales@rowenetworks.com or give us a call at 614-410-3535 and we would be happy to give you our current stock or ETA. If you place an order for an item that is out of stock or is on back order a sales representative will typically contact you within one business day to notify, change, or cancel your order as necessary.
Please continue to read for our Shipping and Return Policies.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
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Register with Bongo and receive a U.S. shipping address. |
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Enter the Bongo address as both your billing and shipping address. |
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Use the credit card that you have on file with Bongo as the payment method. |
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Once the order arrives at Bongo, log into your account to forward to your country. |
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
| Click Below to Get Started: |
Shipping
ROWE NETWORKS offers different shipping options from UPS. These services are provided by an outside vendor who is responsible for the timely delivery of your product after it has left our distribution center. If you receive a damaged package, please first report it to the delivery agent before signing for the package. Please take notes and contact us regarding the situation, we will work diligently to pursue satisfaction to you, our customer, due to any shipping company damaged products, however ROWE NETWORKS cannot guarantee the quality of any services rendered by an outside vendor and cannot be held liable for damaged merchandise or missed delivery appointments.
ROWE NETWORKS utilizes an online UPS shipping estimator to provide shipping estimates at the time of your purchase. Although less than 1% of all orders are calculated incorrectly, Due to circumstances beyond our control, we cannot guarantee the accuracy of the estimated shipping charges and reserve the right to collect additional shipping charges before or after shipping your order and by placing your order you are providing consent to charge the additional shipping fees to the card used when placing your order. Customers placing international orders are responsible for all local import fees, duties, taxes and surcharges.
Returns
NO RETURNS WILL BE ACCEPTED WITHOUT AUTHORIZATION!
You must contact sales/customer service and provide the necessary information in order to process a return merchandise authorization. ROWE NETWORKS reserves the right to deny returned goods after 30 (thirty) days from purchase date. We reserve the right to refuse shipment of any returned merchandise without a valid RMA number. In the event an item is accepted either by accident or executive decision, you will still need to contact sales/customer support and obtain an RMA number. You will be responsible for any and all shipping charges on any returned goods including, but not limited to charges accrued shipping the item to ROWE NETWORKS or their designated return center, charges necessary to return the item to your location, and any an all other shipping charges accrued in the shipping and returns process. All items returned will be subject to a 20% restocking fee.
Customer is solely responsible for shipping any returned product to ROWE NETWORKS. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, ROWE NETWORKS' Return Procedure will be breached and ROWE NETWORKS may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). ROWE NETWORKS will not refund to Customer the original shipping charges. In addition, ROWE NETWORKS will assess a 20% restocking fee against the Customer's account on all returns for refund
Warranty
ROWE NETWORKS IS A VALUE ADDED RESELLER AND DISTRIBUTOR ONLY. PRODUCTS SOLD BY ROWE NETWORKS ARE NOT MANUFACTURED BY ROWE NETWORKS. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). ROWE NETWORKS ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. ROWE NETWORKS MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. ROWE NETWORKS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.